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#4 IN THE NATION FOR
RETAIL SALES VOLUME - 2007!
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Serving Macomb County, Sterling Heights, Warren, Roseville, Mt. Clemens,
Port Huron,
New Baltimore, Algonac, St. Clair Shores, Clinton Twp., Armada, Macomb,
and all points in between!
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RICHMOND
AUTOBODY COLLISION CENTER
Frequently asked questions |
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(586) 430-9812 |
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Do I have to take the vehicle where my insurance company
tells me to?
How many estimates do I need?
What if the insurance estimate is lower than yours?
If the frame of my car is damaged, is it a total loss?
What is a mini-tort claim?
Do I have to pay a deductible?
What is betterment?
Are my repairs guaranteed?
How do I get a rental?
Can I get other service work done while my vehicle is under
repairs?
How do I schedule an appointment?
Do I have to take the vehicle
where my insurance company tells me to?
Although the insurance company may try to direct
you to a specific repair shop the ultimate choice
is yours as it is your vehicle and your choice as
to where you get your vehicle repaired.
How many estimates do I
need?
There is no law in Michigan that you have to get
more than 1 estimate.
What if the insurance estimate
is lower than yours?
Insurance company estimates are very often lower
than ours for a number of reasons. It is our responsibility
to call the insurance company adjustor or appraiser
to negotiate on your behalf .
If the frame of my car
is damaged, is it a total loss?
No, a vehicle is a total loss when the amount of
repairs exceeds the value of the vehicle. Today's
vehicles are designed to bend and fold in order
to absorb impact forces and save the vehicle occupants
from injury. Richmond Chrysler Collision Center
is equipped with laser measuring systems to guarantee
your vehicle will be repaired properly.
What is a mini-tort claim?
Mini tort was added onto the Michigan No Fault statutes
to prevent people who were not at fault in an accident
from being penalized by paying their deductibles.
If someone else is at fault and identified in your
accident then they or their insurance company will
reimburse you your deductible up to $500.00.
Do I have to pay a deductible
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The amount of deductible that you will be responsible
for is determined by your insurance policy. If you
carry broad collision, and you were not at fault,
your insurance company most likely will waive your
deductible. Insurance companies determine fault
by your account of the accident when you make the
claim, and by reviewing the accident report filed
with the police department. If you aren't sure about
your deductible, you can call your agent and he
can tell you whether your insurance company has
waived your deductible or whether you will be responsible
to pay this when you pick up your vehicle.
What is betterment?
Betterment is charged by the insurance company for
your portion towards the replacement of wear and
tear items damaged in the accident.
Are my repairs guaranteed:?
Yes, all repairs and refinishing done by Richmond
Chrysler Collision Center are guaranteed.
How do I get a rental?
Many insurance policies carry rental coverage and
Enterprise Car Rental is located on the premises
for your convenience.
Can I get other service
work done while my vehicle is under repairs?
Absolutely, just let your adviser know what your
vehicle needs and we can coordinate your body repair
and service needs.
How do I schedule an appointment?
You can call us at
(586) 727-8960 direct line,
or stop by our office.
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SALES HOURS:
Mon, Thurs: 9-9
Tues, Wed and
Fri: 9-6
Sat: 9-4 |
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