Take a look at our Reviews: You’ll Always Have Excellent Service from Our Customer First Dealership
Many dealerships claim to value customer satisfaction above all else. But here at Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram, we truly put all our Richmond, New Baltimore, and Detroit area customers first.
When we say that, we’re not just blowing smoke. It’s the reason why we’ve been awarded the Customer First Award for Excellence by FIAT Chrysler Automobiles (FCA) or Stellantis And we’re here to show you just what that means, and how it can benefit you!
What Is Customer First?
In communities all over the country, there are dealerships that have set themselves apart by offering not only great selection and prices, but by crafting a truly outstanding, memorable automotive experience.
From this group, an elite lineup of dealerships has been chosen by FCA/ Stellantis to stand as examples. And we’re proud to say that Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram has been chosen as one of the inaugural winners.
The Keys to Your Satisfaction
The truth is, our dealership wasn’t trying to win awards. It’s a great honor, but as we’ve said: The customer comes first. Your satisfaction has always been the priority. Any awards we might earn for that are secondary.
To cultivate the strong, positive customer relationships that characterize our dealership, we’ve had to consistently address five key pillars:
- Performance Measures
- Process Validation
- Employee Surveys
- Training Certification
- Facility Certification
So, what does that all mean to you as a customer? First and foremost, we’re here to listen. We want to know your lifestyle and needs (yes, even budgetary needs) to connect you with the perfect car. We’re more than willing to go the extra mile for you.
Secondly, we make sure that all our employees, whether they be sales representatives, service technicians, or financiers, are staying up to date with evolving industry standards. Beyond simple experience, they need the knowledge to make great things happen for you.
Experience the Customer First Difference for Yourself
At Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram, we just want you to have fun. But in order to do that, you’re going to need an atmosphere and assistance that you can really trust. As a recipient of the FCA/ Stellantis’s Customer First Award for Excellence, we feel confident we can provide that.
If you’re curious to know more, just come on down to the dealership to experience the difference for yourself. We love meeting all our Richmond, New Baltimore, and Detroit area customers!
Very happy with the jeep. I loved the job Deb did getting paperwork done so fast
I drove the extra half hour from my nearest dealer as I missed having the positive customer experience I recieve from the huvaeres team and happy to be a returning customer. Primo was super easy to work with as was the rest of the team
Austin knew exactly what I wanted and had it delivered to me within hours on a Saturday. Sales manager Augie made sure I was satisfied with my purchase...definitely will buy from them again!
I was almost 1000 miles over due for an oil change and have been super busy with work and the holiday. I pulled in to the quick lane and they were able to perform the service without making an appointment. I was so grateful and the service team was wonderful and they even washed my truck for me. Would definitely recommend them for service.
I want to provide feedback regarding the outstanding service I recently received from the sales team at Dick Huvaere’s dealership. From start to finish, the team was prompt, courteous and highly professional. The entire process of turning in my old lease vehicle and leasing a new vehicle was seamless. Everything was clearly explained, efficiently handled, and completed without any delays, making the experience stress-free and very pleasant. I truly appreciate the level of service provided and wanted to make sure the team’s efforts were recognized. Thank you to everyone involved!
Very positive experience. Professional, Friendly and accommodating employees. Office space and cubicles clean and organized.
The sales and service department are top notch. I’ve never had a bad experience at Dick Huvaere’s!
Took my car in for an oil change. The waiting area is so comfortable and the coffee machine is amazing. Car was serviced quickly and they washed my car. Will definitely go back.
Aldo in the service department is the best. He’s always communicative and willing to assist
Very nice and polite staff. I went for an oil change and the car was delivered back to me quickly and clean.
My salesman was extremely helpful!! But your body shop manager is quite the 👌🏻 opposite and very rude not good for customer relations and service 👎🏻 Thank You Frank&Ann Singer
Very professional, accommodating, friendly and beautiful dealership. They explain everything in detail. Would not go anywhere else.
Sales department is the best around in my opinion Ted and Brian are awesome, very easy process when getting a new vehicle
I would recommend this dealership to everyone. They go above and beyond at every appointment
The dealership was very helpful. But when I rented a car, it should have had gas in it and not waited 20 minutes for it. I had to wait 10 minutes for my car to get washed. They told me that my car would be done in 3 to 5 days, so I got gas in the rented car, it cost me $45.00 to put gas in, then 2 days my car was ready. So the rented car had a full tank.
I would highly recommend this dealership. I believe they are the best dealership in Macomb County in both sales and service.
Everyone was nice and my car was in out and done quickly . I was on my way home before I knew it .
Great working with Brian on my new car! Exceptional service and the team took care of me!
Making the appointment was very goofy. I was supposed to be next in line but no one answered when it rang. Even called back and the same thing happened. I left a message. They called me back at 7:30 in the AM the next day. They did get me in that day. Service was quick and brakes work well.
Experience was great. I will be back when maintenance is due. Very clean and efficient.
I have interacted with several people at this dealership and they all have been very helpful and friendly. The oil change I had done for my new jeep. Wrangler was completed in an acceptable amount of time. Their waiting room was comfortable and also offered free coffee drinks. Also, they had a lot of great jeep merchandise available.
Nick in the service area is A+. He is thorough and professional. Work has been great this far!
This has been the go to Dealership for my family for going on 30 years. Sam Mensor was a great Sales Rep. He was super helpful and available on every step of our deal. I felt like I walked out with the right deal for both parties and am very satisfied.
They fir me in for additional work when it was scheduled wrong which I really appreciated it. Service employees were all very nice and helpful.
Everyone was so friendly and helpful. Beautiful showroom. My husband and I have been with our salesman, Sam Catanzaro, for years. He is the very best. Gets us the best deal on our leases and takes care of everything quickly and seamlessly. He makes the whole process fun with his great sense of humor. We highly recommend Sam and the whole dealership!
Great place to buy a vehicle. The salesman are very knowledgeable able the vehicles and don’t push and let you decide.
They kept me updated with progress of my vehicle. Great to work with. Easy check in
I took my Ram 1500 into the body shop and the folks there immediately made me feel like all would be handled well. when the parts arrived I received a call and the appointment was scheduled. I was given an estimated time the work would be done and they hit that mark too. Very professional and I felt like I was important to them. Great service overall and the work was perfect.
Service department is fast and efficient and friendly. And always provide good service. And love the complimentary coffee.
Great place to buy a vehicle! They were not pushy or calling all the time. Everyone was very friendly and polite.
They were very helpful and explained everything in detail as we went through the whole process and answered all my questions.
I was worried about my coolant level being low in the reservoir, it was a Sunday, so I went on their website and clicked service. Stephanie popped up on the Chat and I was able to ask questions with a real person. She called me on Tuesday, explained a few things to me (pleasant & knowledgeable) and I made an appointment for an oil change, where they always check all fluid levels. When I pulled in the service garage, I was greeted with a smile by Joe. Service checked for a leak but didn't find one. They filled it ... Read More DealerRater - Mar 24, 2026
Chris was a nice and knowledgeable salesman. They made sure the jeep was in good condition. They fixed a minor problem before i bought it. They also took 500$ off the price at my request. Im very happy
Great service. The service rep processed my initial request by phone timely and the rep at the dealership was great. I always know that I can count on the honesty and service.
Very professional and easy to work with I would recommend to family Proud Jeep owner
I’ve purchased several cars here and very happy with the service, friendly staff , accurate pricing. Brian Schneider assisted me with my recent purchase and everything went perfectly. Before i arrived he had the vehicle ready to go! The dealership was pristine and they offered free Starbucks custom lattes for the guests, making it a great experience!
The place was very clean. The staff was very friendly, helpful and professional. My vehicle is completed when he said it would be done. Excellent job this is where I’ll be taking my vehicles from now on..
This dealership is awesome. They are very friendly, knowledgeable and helpful. We have used this dealership several times and have never been disappointed. We always use Kane Karpinsky as the salesman because he’s the best.
I have been dealing with this dealership for a very long time. They always help us get the vehicle we like. They are very friendly and understanding about the price of vehicles. We are always greeted right away. The showroom is very modern and beautiful.
The BEST experience! Our salesman Austin was professional and helpful. Austin and the staff at Huvaere's had our vehicle in perfect condition and the dealership experience was quick and efficient. Couldn't be happier!
Good service and friendly staff. Would recommend anyone to try their service department. Always on time and upfront with cost.
I have purchased/leased all of my vehicles from this dealership for the last 25 years and they have always given me the best deal.
Leased my 3rd truck from there, Brian, Derek, and Tim are great. Always kept in touch and got me what I wanted.
Excellent service. Answered all my questions. Would recommend the dealership to all. Will continue using for all my auto needs.
Best service i have received at any dealership ever..excellent customer service and beautiful dealership!!!Highly recommend..
Have leased my last 3 jeeps from Primo there. They are very helpful. They also have a great service department.
service employee was very helpful and fast. Waiting room is very clean and comfortable. with free coffee!!. Oil change and rotation finished in 1 hour.
Nicholas was the service tech and I was waited on immediately and done within a hour. Like the free coffee in the very clean lobby!
Very nice dealership. Brian was a great salesman. I felt like I got a good deal on my purchase.
We love Dick Huvaere’s. We are always treated professionally & courteously. The employees are friendly & knowledgable. Mark H. is our go-to guy for sales and he’s awesome! The service department is also top notch.
Working with Austin is always a breeze and we couldn't be happier about our new jeep!
This is the second vehicle I have purchased from this dealership. I would recommend everyone to embrace Dicks. Come look at Dicks you might grab something you like. 👌🏻
This dealership went above and beyond to do maintenance on my lease vehicle. Oil change scheduled. They did tire rotation,fixed a foglight and changed wipers and a car wash. While i waited an hour only with a free coffee
Aldo is the best Service Advisor, he always keeps me updated on my vehicle while it’s in for service. He is one of the main reasons I decided to buy a second vehicle from Dick Huvaere’s. The service department manager David is also amazing, he’s very helpful and makes sure I’m satisfied with my vehicles when I get them back. It’s great working with both these guys. Top notch service!
Great and friendly service. I will definitely return when it comes time to lease my next vehicle.
Kind, knowledgeable, supportive, problem solvers , respectful of time, approachable, thorough follow up on our concerns
Excellent service and knowledgeable staff. I would not take my vehicles to any other place. Always have a great experience.
I love this dealership, I would never go anywhere else. Everyone there is so friendly and helpful. When you bring you Jeep in for service, they keep you informed on how things are going.
quick, friendly service with a very knowledgable emloyee who input the information on what problem I was having with my jeep.
The salesman Phil was great, the dealer worked with me on my new Ram purchase
It is a pleasure to deal with this dealership. Especially Tim in service write up.
SERVICE DEPT TAKES FOREVER TO FIX ANYTHING, PROBABLY WOULD TAKE A WEEK TO REPLACE WIPER BLADES.
Have always done good work on my vehicles and would always recommend them to family and friends.
Josh did a good job, had truck all ready for me when I wanted to pick it up. We were able to get most of the paperwork done ahead of time, just had to sign when I arrived .
Aldo is an amazing Service Advisor who goes above and beyond to make sure that we receive the best service in a timely manner for all of our vehicles. Simply the best service we have ever had for so many years now that we would not even consider taking our cars anywhere else. Top notch service!
Our salesman Kane was wonderful. I will definitely be coming back when we need our next vehicle.
Great timely service at this dealership. Very satisfied with their communication regarding the work that needed to be done and the quality of work provided.
Kane was a great salesman and provided an excellent experience for us. Dealership was clean and coffee was great! Excellent selection in location to choose from.
Great staff, reputation and ease of doing business. I would recommend to anyone looking to purchase or service a vehicle.
They got my car in fast and the work done fast. They looked at it on Monday and had it repaired and fixed by Thursday afternoon. Even gave the car a free car wash.
Everything about Dick Huvaere's was amazing. They were very patient about us finding the perfect vehicle for our family. Chris in sales was awesome and I could not recommend him enough for purchasing a new vehicle.
Very professional and fast. No hassles and the people are very friendly and cooperative. Thank you.
Amazing place for service. I was in and out very quickly. The guys in serviced were attentive to my concerns and made sure I felt valued as a customer. I was in and out in about the same time it took to have a coffee in their awesome waiting room. I appreciate Aldo, Timothy and Josh for getting me in and out in a timely manner. Thanks guys!!!
Great sales people. Large selection of vehicles that suits your needs. We had a stress free purchase and highly recommend Dick Huvaere's.
Phil helped me into my brand New jeep wrangler. Thank you Phil for your great service you provided me. I will be going back to him for further assistance with my leasing needs.Again thank you Phil for your exceptional service. Shannon
Sam catanzaro was great! He was very knowledgeable and went out of his way to put my wife and daughter in the jeeps they wanted. I would recommend Sam to anyone that is looking for a new vehicle.
Service Representative Ashley was fantastic. The work performed was “top shelf”. My 2017 2500 4 x 4 diesel Ram is my baby and they treated her like so. Also thank you for being a sponsor of Michigan Out of Doors.
I worked with Stephanie to resolve a problem with my 2025 1500 Ram. She did special means to read fault codes and get me back on the road in a short period of time. She helped cut through typical dealership bureaucracy and get an informed answer quickly. I appreciate the attention to detail and willingness to help solve atypical problems. I plan to take my cars there for future service needs.
I had an issue with my 2025 Ram, they took great care of me and provided a courtesy vehicle while the work was being done.
Brian, Ted and Jacob were great to work with. Extremely knowledgeable and curtious to my families needs. Have purchased/leased multiple vehicles through them and will continue to in the future!
Top shelf sales people. Great service from start to finish. Brian, Ted , and Jacob are very courteous, knowledgeable and friendly. Will probably be back again even though I said this will be my last truck purchase.
Great selection of vehicles to choose from, Sam Catanzaro was great to work with and the process very smooth, I would highly recommend Sam.
Excellent customer service. Was made to feel like my business was appreciated. Highly recommended this dealership.
Great service department. Fixed my issue. Friendly people. I would highly recommend the dealership. Thanks
Best overall lease payment on a new vehicle then any other dealership around and trade in value top. Ted and Brain make it so easy to deal with.
Service lane staff is all very knowledgeable, friendly and helpful. Vehicle was serviced quickly and returned washed.
The salesman Sam Mensor was excellent. I was very impressed with the whole experience an operation!!!
Have been working with Trevor in the service dept. to get an older vehicle up and running. He explained and guided me through the process exceptionally.
We just leased our daughter’s first Jeep Wrangler to fulfill her dream. Ryan and Don and fellow team members are awesome to work with, patient as we put our plan in place and we just took delivery this past weekend. They are on top of the paperwork and it was smooth process for all of us!
I have been using this dealership over 20 years. Ryan Tolitsky is my go to guy, he is friendly, knowledgeable and will work with you to get the best deal. The other plus is he knows what I like and when he says I havee a vehicle I know you will like he is spot on. Go to Dick Huvare CDJR and see Ryan.
Great service and the team was very friendly helpful. My sales person Mark Herron was very responsive and dedicated to helping me get in a vehicle.
I cannot think of one bad thing to say about this dealership. I have only been treated with kindness and respect each time I’ve been there. My salesman, Dave, was top notch and able to answer all my questions. The customer service staff are very helpful and understanding. The waiting area is always clean and well lit. A very comfortable place to wait for your vehicle. Being a senior woman all these things mean a lot to me. I love my Jeep Compass and I’m glad I chose Dick Huvaere Richmond
Phil did a great job. He was very professional and very attentive to my concerns. I would definitely recommend Phil if you’re looking to purchase or lease he will review all the options with you and great detail. He takes great pride in his craft! Thank you, Phil! - Steven Piskorowski
Have a excellent service every time I go for oil change tire rotation the staff is very knowledgeable and helpful
This dealership is very attentive to their clients. They are patient, knowledgeable, and work out many options with their clients.
Nice, clean place. Very friendly people. Highly recommend this dealership to anyone looking for a vehicle. Ask for Deb, she’ll help tremendously!
Great service fully under warranty with a loaner can't beat the service! Would highly recommend for all service needs.
Brian Schneider is so knowledgeable and easy to work with and makes the buying process so simple and stress free. Highly recommend as your next salesperson
Pleasant facility, courteous staff, excellent service, very helpful, on time, knowledgeable, and thorough. I will be back.
Over the years, this is the fifth time I've leased a Ram from Brian at Dick Huvaere's. Need I say more?
