Take a look at our Reviews: You’ll Always Have Excellent Service from Our Customer First Dealership

Many dealerships claim to value customer satisfaction above all else. But here at Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram, we truly put all our Richmond, New Baltimore, and Detroit area customers first.

When we say that, we’re not just blowing smoke. It’s the reason why we’ve been awarded the Customer First Award for Excellence by FIAT Chrysler Automobiles (FCA) or Stellantis And we’re here to show you just what that means, and how it can benefit you!ram-dealer-in-richmond-mi-2-dick-huvaeres-richmond-chrysler-dodge-jeep-ram

What Is Customer First?

In communities all over the country, there are dealerships that have set themselves apart by offering not only great selection and prices, but by crafting a truly outstanding, memorable automotive experience.

From this group, an elite lineup of dealerships has been chosen by FCA/ Stellantis to stand as examples. And we’re proud to say that Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram has been chosen as one of the inaugural winners.

The Keys to Your Satisfaction

The truth is, our dealership wasn’t trying to win awards. It’s a great honor, but as we’ve said: The customer comes first. Your satisfaction has always been the priority. Any awards we might earn for that are secondary.

To cultivate the strong, positive customer relationships that characterize our dealership, we’ve had to consistently address five key pillars:

  1. Performance Measures
  2. Process Validation
  3. Employee Surveys
  4. Training Certification
  5. Facility Certification

So, what does that all mean to you as a customer? First and foremost, we’re here to listen. We want to know your lifestyle and needs (yes, even budgetary needs) to connect you with the perfect car. We’re more than willing to go the extra mile for you.man-talking-to-woman-dealership-salesperson-2-dick-huvaeres-richmond-chrysler-dodge-jeep-ram-richmond-mi

Secondly, we make sure that all our employees, whether they be sales representatives, service technicians, or financiers, are staying up to date with evolving industry standards. Beyond simple experience, they need the knowledge to make great things happen for you.

Experience the Customer First Difference for Yourself

At Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram, we just want you to have fun. But in order to do that, you’re going to need an atmosphere and assistance that you can really trust. As a recipient of the FCA/ Stellantis’s Customer First Award for Excellence, we feel confident we can provide that.

If you’re curious to know more, just come on down to the dealership to experience the difference for yourself. We love meeting all our Richmond, New Baltimore, and Detroit area customers!


 

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Google Feb 7, 2023

Debbie was excellent, she got me the best deal for my trade-in out of all the dealerships I went to, the process went completely smooth, love my new jeep!

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Google Feb 6, 2023

Always friendly and efficient.

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Google Feb 5, 2023

Did a good job on fixing other things with my jeep. Unfortunately couldn't find the main problem. But hopefully it's good for awhile!

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Google Feb 4, 2023

This dealership has always taken great care of myself and my family. Austin Ottino and the Service group are top notch!

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Google Feb 3, 2023

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Cars Feb 2, 2023

I have been working with Brian Schneider for many years and over 10 leases. He is the best to work with. He will shoot you straight. Everyone that works there are 5 star. Never had an issue even during Covid.

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Google Feb 2, 2023

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Google Feb 2, 2023

very friendly and knowledgeable make you feel like you are actually somebody

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Google Jan 30, 2023

I want to thank. Primo. Amazing job, as always.

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Google Jan 30, 2023

Outstanding service

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Google Jan 29, 2023

Service was fast and professional

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Google Jan 28, 2023

Ask for Tim

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Google Jan 28, 2023

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Google Jan 28, 2023

Seemless!

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Google Jan 27, 2023

Tim was a great salesman. He was personable and I didn’t feel rushed at all.

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Google Jan 27, 2023

Ryan T. Went above and beyond to take excellent care of my family.

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Google Jan 26, 2023

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Google Jan 24, 2023

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Google Jan 23, 2023

I received great service and was treated with kindness and respect by everyone in the service department. I will not be returning to a certain Hall Rd location for service.

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Google Jan 23, 2023

Effortless. Having a one year old daughter I didn't want to have to spend time looking for a vehicle, filling out paper etc.. I was able to communicate what I wanted, get my finance done all within a timely manner! They made this process so easy and painless.

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Google Jan 23, 2023

Great service, smooth transaction. Would highly recommend.

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Google Jan 22, 2023

Great service from everyone! Greeted immediately, Christina took great care of all our needs! Our car was well taken care of and cleaned, while we waited in the comfort of the lounge area with an amazing coffee machine!

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Google Jan 21, 2023

The dealership is so welcoming and clean. Loved the Coffee machine. I went in for an Oil Change and was only there for about 40 minutes. Very happy!

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Google Jan 21, 2023

I needed a recall done on short notice and the whole staff parts and service completed everything to may satisfaction. Thank you

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Google Jan 20, 2023

Went for an oil change. Everyone was friendly & knowledgeable. The service dept looks great. Nice waiting area. Service was much faster than expected.

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Google Jan 20, 2023

Great customer care and very good coffee in the waiting room

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Google Jan 20, 2023

They were very accommodating with an appointment for an oil change. All employees were polite and efficient. Little wait time.

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Google Jan 20, 2023

When i first booked the recall work, I was told 2 hours. I dropped off my vehicle at 9:30am on a Friday. I was waiting for a call to come get it when i received a text saying it would not be done until Monday. I was stranded with out a vehicle. I was in pain from a bad, infected tooth. I was across the street when i got the text. I went to the service department to see what was up with my vehicle mad and in pain. Kristen came out behind the counter and took care of me. She ...

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Google Jan 20, 2023

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Google Jan 18, 2023

Sam Mensor and Huvaere’s made it happen.

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Google Jan 16, 2023

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Google Jan 16, 2023

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Google Jan 16, 2023

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Google Jan 15, 2023

Nobody likes spending money on a new vehicle, but Don K. and the rest of the Team made the experience much more pleasant. Don went the extra mile to find the vehicle that I wanted.

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Google Jan 15, 2023

Everyone was berry friendly and work was done at a minimum time and received a nice smile and clean car.

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Google Jan 14, 2023

they took care the repair right away and washed my truck for free I was inn and out in half hour

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Google Jan 14, 2023

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Google Jan 14, 2023

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Google Jan 13, 2023

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Google Jan 13, 2023

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Google Jan 12, 2023

Debbie Payton has always been very helpful in getting the Jeeps that my wife or I want. Everything is handled by phone or text in a timely manner. I show up and the vehicle is always ready. A short time of signing forms and I’m on my way. Thanks Debbie

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Google Jan 11, 2023

Brought my 2019 Ram 1500 Laramie in for a broken exhaust. The service staff was easy To work with. Had an estimated work time of 3-4 hrs and was finished in half the time. Total cost was less than the estimate. The facility was clean and the waiting area was comfortable with a great coffee machine. Overall experience was excellent. Looking forward to seeing the new showroom and the friendly people on the next go round.

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Google Jan 9, 2023

👍

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Google Jan 9, 2023

Great service excellent salesman always working for you.

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Google Jan 7, 2023

Sam Catanzaro is the greatest.

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Google Jan 7, 2023

Dave and Josh are the best! Very knowledgeable and most of all they are honest.

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Google Jan 7, 2023

It was a good experience

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Google Jan 6, 2023

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Google Jan 6, 2023

My service advisor was awsome. Thanks for all your help Amanda.

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Google Jan 4, 2023

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Google Jan 4, 2023

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Google Jan 4, 2023

Fast and friendly!

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Google Jan 4, 2023

Staff was very nice and informative 👍

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Google Jan 4, 2023

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Google Jan 3, 2023

Great team working at this dealership.

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Google Jan 3, 2023

Great service at this dealership! Always professional...I will bring my business back here!!

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Google Jan 3, 2023

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Google Jan 3, 2023

Phillip Magel was an outstanding salesman

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Google Jan 2, 2023

the service is amazing! Ryan Tolitsky too such good care of our son who needed immediate help for his jeep. we cannot say enough good things.

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Google Jan 2, 2023

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Google Jan 2, 2023

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Google Jan 1, 2023

Sam Catanzaro is extremely helpful, and takes the time to explain all information about the vehicle you are buying. This was my first time buying a car from a dealership, and Sam took the initiative to FaceTime me about my vehicle as I was having it delivered 3 hours away to make sure I was comfortable and familiar with all aspects of the vehicle. Sam made sure that I was satisfied with the delivery process, and gave great advice to a first-time car buyer. Sam is also quick to respond with any questions, and emphasized that I reach out to him ...

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Google Jan 1, 2023

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Google Jan 1, 2023

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Google Jan 1, 2023

Ryan Tolitsky did a great job helping me build and order my new 2500. The process was tedious due to the options I wanted and the limited configurations Ram would actually allow. Which is no reflection on Ryan of course. He kept me informed through the build process. He promptly notified me when it was delivered and helped out greatly during the purchase of it. I would definitely recommend Ryan and the dealership to anyone looking for a new Ram 2500. I would of added a photo but it’s winter in MI and I haven’t been able to wash it ...

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Google Jan 1, 2023

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Google Dec 31, 2022

Chris Gauronskas was so great to work with and very personable. I could not be happier with the whole process start to finish. Chris kept me informed and up to date during my vehicle purchase. I truly appreciate everything and will definitely recommend my family and friends to work with Chris on their next vehicle lease/purchase.

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Google Dec 31, 2022

Phillip Magel was outstanding salesman.

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Google Dec 31, 2022

Tim Selby was very friendly, knowledgeable, informative, patient and understanding. He explained the details of every aspect of my sales experience. I definitely will do business with him again. I will recommend Huaere's and TimSelby!!

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DealerRater Dec 30, 2022

Phillip Magel was an amazing person to work with. He was very helpful throughout the process

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Google Dec 30, 2022

The service department was top notch had my truck back sooner than expected everything was fixed just like promised would definitely recommend

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Google Dec 29, 2022

Al always does an amazing job and takes care of anyone who comes to the service department. He’s helped me for numerous years now and makes sure the customer is top priority, he deserves to be commended for all his hard work and everything he does. I’m very grateful for him and his service

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Google Dec 28, 2022

Great customer service from Ryan, quick diagnosis/service and nice clean waiting room.

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Google Dec 27, 2022

Great service super helpful trading in and up.

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Google Dec 26, 2022

Great customer service! Kane had me in my new lease in just a few hours.

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Google Dec 26, 2022

Great people they work hard to help you find what vehicle your looking for This is my 5th vehicle I have bought from them

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Google Dec 25, 2022

Dave and Josh were awesome to deal with!

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Google Dec 24, 2022

Austin is great. He answers any questions you may have. Treats you like family

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Google Dec 24, 2022

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Google Dec 24, 2022

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Google Dec 24, 2022

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Google Dec 24, 2022

Thanks for the attention to detail on the oil change on my Jeep and thanks for the quick turn around repair on my van.

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Google Dec 23, 2022

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Google Dec 23, 2022

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Google Dec 22, 2022

Great service and people!

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Google Dec 22, 2022

Hunter Steven was as helpful as he always is. Found the truck, color and price that works for me. Transitions went smooth and quick. I’m gonnaThis is the best place to buy a vehicle.

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Google Dec 22, 2022

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Google Dec 22, 2022

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Google Dec 22, 2022

Al in service is top knotch and is the best service advisor in the business.

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Google Dec 22, 2022

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Google Dec 22, 2022

Phil was patient and helpful. The fact that they had inventory to work with, and reasonable lease rates made things easier

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Google Dec 22, 2022

The seller was accommodating.

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Google Dec 19, 2022

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Google Dec 19, 2022

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Google Dec 18, 2022

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Google Dec 18, 2022

Manager Vince Taylor made a difference today. He got me in quickly and solved my problem that same day.

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Google Dec 18, 2022

Great dealer best sales people anywere

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Google Dec 17, 2022

My salesman Sam Catanzaro is outstanding. Told him exactly what I was looking for with price, style and color and he came through once again. No hassle, his quote was spot on

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Google Dec 16, 2022

Outstanding service from the quick lane service advisors..quick and convenient service. I will be back when the service is due

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DealerRater Oct 6, 2022

Great service and very friendly staff! Phil was very helpful with my trade and purchase of my new Jeep Grand Cherokee. I would reccommend Phil and Duck Huevar to anybody for your Ram Jeep Needs.

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